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Customer Care

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    You can also contact us via email at customerservice@milamoursi.com for all order related questions.
    For all general information please contact us at info@milamoursi.com.
    For PR please contact jenny@milamoursi.com.
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    RETURNS POLICY

    Mila Moursi Advanced Skin Care hopes that you will be satisfied with your order. However, you may return all or part of your order within 14 days of receiving it. Please obtain a Return Form and RA number by emailing returns@milamoursi.com.

    For reasons of hygiene, cosmetic products must be returned in their complete and original packaging, intact and in perfect condition for resale. If the products have been opened, they cannot be sold for future sales. Any product, which have been opened or damaged or the original packaging of which was damaged, cannot be refunded, accepted or exchanged.

    We do not accept returns from any other establishments. If any Gift With Purchase were included in your order, these must also be returned in order to receive a refund. 

    The costs of returning the product are the responsibility of the purchaser. Any packages sent postage due or COD will not be accepted. Unaccepted products will be returned to the purchaser.

    MAXIMUM PURCHASE POLICY

    We regret that we must limit orders to no more than 5 units of any item. If you have any questions please email our customer services team at customerservice@milamoursi.com

    SALES TAX

    We are required by law to charge sales tax on orders being shipped to the state of California. If you have any questions regarding sales tax, please call us at 1.844.509.6495 or e-mail us at customerservice@milamoursi.com

    PAYMENT

    We accept the following methods of payment: Visa, MasterCard, American Express, and Discover. Payment will be debited and cleared from your account once your order is processed. You confirm that the credit card being used is yours. Please note that all credit cardholders are subject to validation checks and authorization by the issuer of the card. If the card issuer refuses to pay or does not for any reason authorize payment to WalDin, LLC, we are not liable for any delay or non-delivery of merchandise. We retain the legal ownership of all merchandise until full payment has been made by you and received by us and legal ownership of the merchandise will immediately transfer back to us if we refund any payment for the merchandise to you. Risk in the merchandise transfers to you upon delivery.

    GIFT WRAPPING

    If you would like to send your order as a gift, you can select the gift-wrap option at the delivery options stage of the ordering process. You will then be offered the opportunity to add a gift note with a personal message. If you select the gift-wrap option, the items, which are not already in a gift box, will be presented in our signature gift packaging. The cost for our signature gift packaging is $6.
  • Shipping

    For security reasons all parcels must be signed for on receipt. If you will not be at home during the scheduled delivery, you can provide us with an alternative delivery address where someone will be available to sign for your parcel. If you have any questions please contact customerservice@milamoursi.com

    Complimentary ground shipping on orders over $150.

    Shipping rate is calculated directly via the UPS Shipping Rate Calculator depending on total weight, location it is being shipped to, and the shipping service preffered.

    INTERNATIONAL SHIPPING

    At this time, we are unable to ship to any international locations outside of the United States.

    ORDER PROCESSING

    We will notify you by email as soon as possible to acknowledge receipt of your order and to provide you with an order number. If we are unable to fulfill your order following this acknowledgement, we will contact you by email advising you of this. Our acceptance of your order will take place upon dispatch of the product(s) ordered. If you require any information concerning your order please email us at customerservice@milamoursi.com quoting your order number. We may not accept your order if an item you have ordered is out of stock, if we have identified a product or pricing error or if we are unable to obtain authorization for your payment.

    Orders placed after 12pm PST will be processed the next business day. 

    ORDER CANCELLATIONS

    If you would like to cancel your order, please contact as soon as possible by phone, at 1.844.509.6495. We will try our best to accommodate your request but cannot guarantee cancellation.
  • Frequently Asked Questions

    What is the Mila Moursi experience?
    Each Mila Moursi Advanced Skin Care product has a blend of concentrated actives, essential oils and plant extracts that perform together as an anti-age formula to significantly improve skin firmness, fine lines and texture.

    What is the best way to store the products?
    Mila Moursi Advanced Skin Care products are formulated with a high percentage of high performance active ingredients; therefore they are sensitive to heat, direct sunlight and humidity. Please store products in a cool, dry place.

    When can I see results?
    Consistency is key for the AM and PM daily regimen. Our products and techniques are transformative when you adhere to your daily recommended regimen. Results will be apparent within the first two weeks of use.

    Will the products expire?
    The product quality of Mila Moursi Advanced Skin Care products is guaranteed for up to three years, if kept unopened at room temperature. If opened and not in use for a significant period of time, please periodically check the product color and scent for any distinct changes that may indicate the product has expired.

    What if I notice any changes in the texture of the products?
    Mila Moursi is always striving to improve our products and their effectiveness. Sometimes there are new actives or technologies that will inspire us to reformulate our products. In this case we will inform our customers accordingly. 

    Are Mila Moursi Advanced Skin Care products tested on animals?
    No, Mila Moursi does not test on any animals.

    What are the ingredients in Mila Moursi Advanced Skin Care products?
    We provide a full list of ingredients for each Mila Moursi Advanced Skin Care product as you click on each product page.

    How can I stay updated on the latest Mila Moursi news?
    We are excited to share with you the latest Mila Moursi product and treatment news, as well as beauty tips and promotions via our monthly newsletter.

    Which products are best for my skin?
    It’s important to customize your Mila Moursi Advanced Skin Care regimen to your specific skin type and concerns. Prior to ordering your regimen, we suggest taking our Mila Moursi Skin Consultation for your personalized ritual. We have licensed Estheticians to help you if you need further assistance or guidance.

    Are Mila Moursi Advanced Skin Care products okay to use while pregnant?
    We create each Mila Moursi Advanced Skin Care product with natural plant extracts and essential oils which are safe for all skin types and concerns. However, each individual’s pregnancy is unique so please also consult with your physician for any specific questions. 

    What is your maximum purchase policy?
    For online purchases, orders must be limited to no more than five units for any particular Mila Moursi item. If you have any questions, please call us at 1.844.509.6495 or e-mail us at customerservice@milamoursi.com.

    Will I be charged sales tax?
    It is required by law for us to charge sales tax on orders being shipped to California. If you have any questions regarding sales tax, please call us at 1.844.509.6495 or e-mail us at customerservice@milamoursi.com.