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Terms & Conditions

Welcome to the 'www.milamoursiskincare.com' website (the 'website'). This website is owned and operated by WalDin, LLC. Registered office: 6924 Canby Avenue, Suite 116, Reseda, CA 91335. If you want to ask us anything about these terms and conditions or have any comments about our website, please email our customer services team at customerservice@milamoursi.com

These terms and conditions incorporate our privacy policy and set out the basis on which you can visit and use the Mila Moursi Advanced Skin Care website. Please read them carefully as they contain important information.

RIGHTS OF OWNERSHIP

All rights, including copyright, in this website are owned by or licensed to Mila Moursi Advanced Skin Care. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission. You may not modify, delete, distribute or post anything on this website for any purpose.

ACCURACY OF CONTENT

We have taken great care in the preparation of the content of this website, in particular to ensure that the details, descriptions and prices quoted are correct at the time of publishing.

We have made every effort to display as accurately as possible the color of the products that appear on the website. However, as the actual colors you see will depend on your personal computer equipment, we cannot guarantee that your monitor's display of any color will accurately reflect the color of the merchandise on delivery.

AVAILABILITY

All items are subject to availability. Validly stated prices on our website remain in effect for as long as the merchandise is available or as otherwise stated on our website. We will inform you as soon as possible if the goods you have ordered are not available.

SHIPPING

Shipping is available nationwide. As all our parcels require a signature upon delivery, we are unable to deliver to PO Box addresses.

We will deliver the merchandise in accordance with the delivery option selected by you. Please view our delivery options for full details. Whenever referred to, working days exclude Saturday, Sunday. If you have specified delivery to more than one address when placing your order, there is a separate charge for each destination address. Any delivery timescales are indicative only.

ORDER PROCESSING

We will notify you by email as soon as possible to acknowledge receipt of your order and to provide you with an order number. If we are unable to fulfill your order following this acknowledgement, we will contact you by email advising you of this. Our acceptance of your order will take place upon dispatch of the product(s) ordered. If you require any information concerning your order please email us at customerservice@milamoursi.com quoting your order number. We may not accept your order if an item you have ordered is out of stock, if we have identified a product or pricing error or if we are unable to obtain authorization for your payment.

INSPECTION

You should inspect the merchandise upon receipt and verify that everything specified on the order is included. You will be deemed to have accepted the order unless you notify us upon receipt that there is a problem.

PAYMENT

We accept the following methods of payment: Visa, MasterCard, American Express, and Discover. Payment will be debited and cleared from your account once your order is processed. You confirm that the credit card being used is yours. Please note that all credit cardholders are subject to validation checks and authorization by the issuer of the card. If the card issuer refuses to pay or does not for any reason authorize payment to WalDin, LLC, we are not liable for any delay or non-delivery of merchandise. We retain the legal ownership of all merchandise until full payment has been made by you and received by us and legal ownership of the merchandise will immediately transfer back to us if we refund any payment for the merchandise to you. Risk in the merchandise transfers to you upon delivery.

PRIVACY POLICY

Mila Moursi Advanced Skin Care values its customers and respects their privacy. Any information we collect about you is held with the utmost care and security. Your visit to our website and your use of any of the services or features we provide is subject to our terms and conditions, of which this privacy policy is part. You will be asked to register if you would like to use some of the services and features we offer on our website. In order to register you will have to provide details including your name, address, telephone number and email address. When you register with us your information is stored in 'My Account'. You can access 'My Account' directly to amend any personal details, for example, if you change your address. If you wish to place an order on our website, you will also be required to provide credit card details.

We use the latest strong encryption technology to ensure that all transactional information is protected to the highest standard. Transactional information includes any credit card details, your personal contact information, any other names and addresses you provide when you place an order for delivery to another address, and your purchasing history. When you give us information, it may be used for:

I. ADMINISTRATION OF OUR SITE
The information you provide, is necessary to enable fulfillment of your order, confirm it is delivered correctly and maintain your account.

II. CUSTOMER SERVICE
Your contact information, such as your email address and telephone number, allows us to answer any questions you may have about utilizing our website and to notify you about the status of your order.

III. DIRECT MARKETING
We want to keep you up to date on our latest products, promotional offers and events by submitting ‘agree’ when you register. We can then inform you about these and other services and events we offer by email. 
You will not be sent any unsolicited material unless you indicate that you want to receive details about products, offers and events etc. when you register. We do not pass on your personal details to other companies or individuals for their marketing purposes unless you have indicated when you registered that you wish to receive information about other companies' products, offers and services. From time to time we retain the services of other carefully selected and monitored companies and individuals to perform functions on our behalf in connection with the successful operation and continuous improvement of this website. Examples of these functions would include the processing of data to process your order and maintain your account including the authorization and validation of credit card transactions, the provision of delivery services, the analysis of data etc. These companies or individuals may be provided with access to your personal details in order to fulfill their function but may not use such information for any other purpose.

IV. COOKIES
The Mila Moursi Advanced Skin Care online ordering system uses cookies to record a unique reference on your computer. This means that we can recognize your computer when you access www.milamoursi.com and log into your insider account with your username and password. We will not use cookies without your prior consent, therefore have the option of choosing whether or not you would like our website to remember your details before you enter the delivery options section of our ordering process. The use of cookies enables us to track the products you have placed in your shopping bag and saves you having to enter the basic contact information that you provided us with on setting up your Mila Moursi Advanced Skin Care account. Our cookies do not remember your credit card details. You may experience technical difficulties in using our website if you have disabled cookies.

CHANGES TO LEGAL NOTICES

We reserve the right to change these terms and conditions from time to time and we encourage you to review them as often as possible. Any changes are effective immediately upon posting to the website.


DELIVERY OPTIONS

For security reasons all parcels must be signed for on receipt. If you will not be at home during the scheduled delivery, you can provide us with an alternative delivery address where someone will be available to sign for your parcel. If you have any questions please contact customerservice@milamoursi.com.

Orders placed after 12pm PST will be processed the next business day.

GIFT WRAPPING

If you would like to send your order as a gift, you can select the gift-wrap option at the delivery options stage of the ordering process. You will then be offered the opportunity to add a gift note with a personal message. If you select the gift-wrap option, the items, which are not already in a gift box, will be presented in our signature gift packaging. The cost for our signature gift packaging is $6.

If you would like any further information about deliveries please contact our customer services team at customerservice@milamoursi.com

RETURNS POLICY

Mila Moursi Advanced Skin Care hopes that you will be satisfied with your order. However, you may return all or part of your order within 14 days of receiving it. Please obtain a Return Form and RA number by emailing returns@milamoursi.com.

For reasons of hygiene, cosmetic products must be returned in their complete and original packaging, intact and in perfect condition for resale. If the products have been opened, they cannot be sold for future sales. Any product, which have been opened or damaged or the original packaging of which was damaged, cannot be refunded, accepted or exchanged.

We do not accept returns from any other establishments. If any Gift With Purchase were included in your order, these must also be returned in order to receive a refund.

The costs of returning the product are the responsibility of the purchaser. Any packages sent postage due or COD will not be accepted. Unaccepted products will be returned to the purchaser.

ORDER CANCELLATIONS

If you would like to cancel your order, please contact as soon as possible by phone, at 1.844.509.6495. We will try our best to accommodate your request but cannot guarantee cancellation.